Shipping policy

SHIPPING POLICY

Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive an email confirmation when your order ships.

Shipping Methods & Timeframes

• Standard Shipping (Australia): 3-7 business days - AUD $9.95
• Express Shipping (Australia): 1-3 business days - AUD $19.95
• International Shipping: 7-21 business days - Rates calculated at checkout

Free Shipping Free standard shipping on orders over AUD $100 within Australia.

International Orders

• Customs duties and taxes may apply and are the responsibility of the customer
• Delivery times may vary due to customs processing
• We are not responsible for delays caused by customs

Shipping Restrictions We currently ship to most countries worldwide. Some remote areas may have limited shipping options.

Lost or Damaged Packages If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

Contact Information For shipping inquiries, please contact us at stephenguitars8@gmail.com.